Condiciones de reserva

BOOKING AGREEMENT

This Booking Aggreement (“Agreement”) is entered into between the Client/Guest/Tenant/Agreement Party (“Client”) and EnsoVillas (“Agency”), acting on behalf of the property owner (“Owner”).

GENERAL TERMS

By confirming the reservation, the Client guarantees they are of legal age and have the authority to accept the booking conditions on behalf of all members of their party.

This Agreement shall be governed by and construed in accordance with the laws of Spain. The jurisdiction for any disputes shall lie with the courts of Spain.

BOOKING PROCESS

General Condition:

• To confirm the booking, a 25% deposit of the total amount is required.

• The remaining 75% balance is due 60 days prior to check-in date. A reminder will be sent to you by one of our agents before the due date. If the balance is not paid by the due date, we reserve the right to cancel your booking without further notice and retain the deposit. Any additional costs incurred due to payment delays will be the responsibility of the guest.

Exceptions:

• When booking within 60 days of arrival, a full non-refundable payment is required.

• In certain cases, a special arrangement may be made between the Agency and the Client. This agreement must be accepted by both parties at the time of booking in order to be valid.

After a property has been booked and the payment received, we will send you a booking confirmation. This confirmation will include all details such as the booking conditions, payment and property information, etc.

INVOICING

As EnsoVillas is acting solely as an intermediary, we are not in a position to issue invoices for the amount paid for your reservation.

CANCELLATIONS

In the unlikely event that the accommodation becomes unavailable due to circumstances beyond our control, we reserve the right to cancel your reservation. We will make every effort to offer you alternative accommodation of a similar or higher standard.

If you do not accept any alternative accommodation, you will be asked to confirm this decision in writing, and any payments made will be refunded in full.

You are entitled to cancel your holiday at any time. Cancellations must be submitted in writing via email by the lead guest on the booking. The cancellation will be effective on the date the written notice is received.

• Cancelations of 60 days (or more) prior the day of arrival: Refund of 100%

• Cancelations of 59 days (or less) prior the day of arrival: Refund of 0%

Exceptions:

• In certain cases, a special arrangement may be made between the Agency and the Client. This agreement must be fully accepted by both parties at the time of booking in order to be valid.

CHECK IN / CHECK OUT PROCEDURE

Your designated on-site contact will reach out to you approximately one week prior to your arrival to confirm the check-in procedure and provide any necessary details regarding your stay.

Cleaning tasks are carried out by professional companies in all properties. You are allowed to enter the booked property from 16.00 on the day of your arrival. However, please note that sometimes the cleaning may take longer depending on the state in which the property was left by the previous guests. Consequently, the arriving guests accept that, for the mentioned reason, there may be a delay in the check in time, and waive any claims.

On the day of your departure, please ensure that the property is vacated by 10:00 to facilitate cleaning and servicing prior to the following guests’ arrival.

NUMBER OF GUESTS AND OBLIGATIONS

The number of guests staying in the property must not exceed the maximum capacity specified in the booking and must be agreed upon and paid for in advance. Occupancy is restricted to the number of guests confirmed in the reservation.

All guests aged 14 years or older must be officially registered prior to arrival. If the required information is not provided, access to the property may be denied.

The Agency reserves the right to cancel bookings for groups under the age of 30 (unless pre-approved) or to request a higher damage deposit.

Parties or events are strictly prohibited at all properties managed by the Agency.

Smoking is prohibited inside the property. Smoking is permitted in outdoor areas such as terraces and gardens, but all cigarette butts must be disposed of properly.

Pets are usually not allowed in properties managed by the Agency. In certain cases, exceptions may be made; the Client must inquire in advance. Pets are not permitted on furniture or beds, and the Client must ensure that no evidence of pets is left behind at the property upon departure.

The Client agrees to respect neighbors and avoid excessive noise, particularly during siesta hours and nighttime. The Client is responsible for ensuring the proper conduct of all members of their party. In cases of serious misconduct, the Agency reserves the right to terminate the booking without liability or compensation.

Any malfunction of the property (e.g., leaking air conditioning, faulty appliances) must be reported immediately to the Agency, who will endeavor to resolve the issue. Failure to report damages may result in the Client being held liable for costs incurred.

TOURIST TAX

In accordance with the Balearic Islands’ Law 2/2016, a tourist tax is applicable to all adults over the age of 16 staying in tourist accommodations in the Balearic Islands. The tax will be charged at check-in.

DAMAGE DEPOSIT

A damage deposit is required at check-in and will be charged from the Client’s credit or debit card and will be refunded after check-out, provided the property and its inventory are in the same condition as at the time of arrival. The deposit may take 7-14 days to be refunded following departure.

Any pre-existing damage or issues with the property must be reported to the Agency within 24 hours of arrival. Failure to do so may result in the Client being held responsible for such damage.

The Agency will schedule an inspection of the property prior to the Client’s departure. The Client will be provided with a timeframe to either be present for the inspection or leave the keys in a designated location for the Agency to inspect the property in their absence. The Agency reserves the right to claim for any serious damage or breakages not reported and found after the departure.

The total booking price includes standard final cleaning. If the property is left in an excessively dirty or disorganized state requiring additional cleaning, the costs will be deducted from the damage deposit.

The Client agrees to use electricity responsibly, including not leaving air conditioning running with doors or windows open. The Agency reserves the right to charge for excessive electricity usage caused by irresponsible behavior.

SERVICES

The rental price includes the final cleaning and mid-stay cleaning (for reservations of 14 nights or more). Charges for the electricity, gas and water, the first set of bed linen and towels are also included in the price. One cot and one high chair are available upon request. Additional linen or towels as well as cots or high chairs can be provide, but may incur an additional charge; please enquire for more details.

Pool and garden maintenance, as well as some property maintenance tasks, may not always occur on changeover days. The Client agrees to cooperate with staff when maintenance is necessary during their stay.

The agency is not responsible for any items left behind by the Client after departure. If the Client realizes an item has been forgotten, they must notify the Agency immediately. If found, the item can be collected via courier at the Client’s expense.

LIABILITY

The Agency and the Owner shall not be held liable for any impacts, disruptions, or inability to fulfill their obligations under this Agreement caused by a force majeure event. Force majeure events include, but are not limited to Pandemics, epidemics, or outbreaks of infectious diseases, Government orders, restrictions, or travel bans,War, civil unrest, or terrorism, Natural disasters, such as floods or wildfires, Extreme meteorological or environmental events, Seismic events, Astronomy-related phenomena, Animal activity or fauna-related disruptions, Disruptions caused by construction noise or other activities in the surrounding area, Utility failures, including water cuts, power outages, or telecommunications failures.

In the event of a force majeure occurrence, the Agency and/or the Owner shall make reasonable efforts to mitigate the effects of the event and resume their obligations as soon as practicable. However, neither the Agency nor the Owner shall be held liable for any inconvenience, damages, or losses arising from the occurrence of a force majeure event.

The Client and their party use the property and its facilities at their own risk. The Agency and the Owner will not be held liable for accidents, injuries, or damages that occur during the stay.

The Client is solely responsible for their personal belongings brought to the property. The Agency and the Owner do not accept liability for any loss, theft, or damage to personal items.

COMPLAINTS

In the event of any issues with the property or services during the stay, the Client must immediately inform the Agency. The Agency will make reasonable efforts to address and resolve any concerns. Complaints made after departure will not be accepted.

The Client is welcome to provide feedback or suggestions about their stay via email after departure.

TRAVEL INSURANCE

The Agency strongly advises the Client to obtain travel insurance that covers medical expenses, trip cancellation, lost luggage, and other potential losses for the duration of their stay. The Agency and the Owner do not assume responsibility for these matters.