BOOKING CONDITIONS
BOOKING AGREEMENT
This Booking Aggreement (“Agreement”) is entered into between the Client/Guest/Tenant/Agreement Party (“Client”) and EnsoVillas (“Agency”), acting on behalf of the property owner (“Owner”).
BOOKING PROCESS
General Condition
• To confirm the booking, a 30% deposit of the total amount is required.
• The remaining 70% balance is due 60 days prior to check-in date. A reminder will be sent to you by one of our agents before the due date. If the balance is not paid by the due date, we reserve the right to cancel your booking without further notice and retain the deposit. Any additional costs incurred due to payment delays will be the responsibility of the guest.
Exceptions:
• When booking within 60 days of arrival, a full non-refundable payment is required.
• In certain cases, a special arrangement may be made between the Agency and the Client. This agreement must be accepted by both parties at the time of booking in order to be valid.
After a property has been booked and the payment received, we will send you a booking confirmation. This confirmation will include all details such as the booking conditions, payment and property information, etc.
GENERAL TERMS
Legal Age and Authority
By confirming the reservation, the Client guarantees they are of legal age and have the authority to accept the booking conditions on behalf of all members of their party.
Governing Law and Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of Spain. The jurisdiction for any disputes shall lie with the courts of Spain.
OCCUPANCY AND CLIENT OBLIGATIONS
Occupancy
The number of guests occupying the property must not exceed the number agreed upon in the booking confirmation. Unauthorized guests may result in immediate termination of the rental without compensation.
Guest Registration
All guests aged fourteen (14) years or older must be registered with the relevant authorities prior to arrival. The Client must provide the necessary identification details in a timely manner; failure to do so may result in denied access to the property.
Booking Restrictions
The Agency reserves the right to refuse bookings from groups composed predominantly of individuals under the age of thirty (30), unless explicitly pre-approved, and may request an increased damage deposit in such cases.
Tax Requirements
In accordance with Balearic Islands Law 2/2016, a mandatory tourist tax is applicable to all individuals aged sixteen (16) and above staying in registered tourist accommodations. Said tax shall be collected at the time of check-in.
Prohibited Activities
The Client expressly agrees that the following activities are strictly prohibited at the property: the hosting of parties or events; smoking inside the premises (permitted only in designated outdoor areas, with proper disposal of waste required); and the presence of pets without the Agency’s prior written approval. Where such approval is granted, pets shall not be permitted to use furniture or beds under any circumstances.
Noise and Conduct
The Client shall ensure respectful behavior towards neighbors and compliance with local noise regulations, particularly during designated quiet hours (e.g., siesta and nighttime). Misconduct by any guest may result in termination of the rental agreement without refund.
Property Malfunctions
The Client shall report any malfunction, damage, or defect in the property (e.g., leaking air conditioning, faulty appliances, …) to the Agency without delay. Failure to report damages may result in the Client being held liable for costs incurred.
DAMAGE DEPOSIT
Deposit Requirements
A security deposit shall be collected from the Client at check-in via credit or debit card. This deposit shall be refunded within seven (7) to fourteen (14) days following check-out, provided the property and its contents are returned in the same condition as at check-in.
Damage Reporting
Any pre-existing damage or issues with the property must be reported to the Agency within 24 hours of arrival. Failure to do so may result in the Client being held responsible for such damage.
Property Inspection
An inspection shall be conducted prior to the Client’s departure. The Client may be present for this inspection or may leave the keys in a location designated by the Agency. The Agency reserves the right to make deductions from the deposit for unreported damage or excessive cleaning.
Excessive Cleaning
The total booking price includes a standard final cleaning service. However, should the Property be vacated in an excessively unclean or disordered condition or if an unreasonable amount of rubbish or waste is left on the premises, the Guest acknowledges and agrees that the costs incurred for additional cleaning or waste removal shall be deducted from the damage deposit at the discretion of the Property Manager.
Electricity Usage
The Client agrees to use utilities responsibly. Excessive use of electricity, including operating air conditioning with windows or doors open, may incur additional charges.
CANCELLATIONS
If We Cancel Your Holiday
In the unlikely event that the booked property becomes unavailable due to circumstances beyond the control of the Agency or Owner, the Agency reserves the right to cancel the reservation. In such instances, the Agency shall endeavor to offer suitable alternative accommodation of equal or superior quality. Should the Client decline all proposed alternatives, they must confirm such refusal in writing, and a full refund of all monies paid shall be issued.
If You Cancel Your Holiday
Cancellations must be submitted in writing via email by the lead guest named in the booking. The effective date of cancellation shall be the date on which such written notice is received by the Agency.
• Cancelations of 60 days (or more) prior the day of arrival: Refund of 100%
• Cancelations of 59 days (or less) prior the day of arrival: Refund of 0%
Exceptions:
• In certain cases, a special arrangement may be made between the Agency and the Client. This agreement must be fully accepted by both parties at the time of booking in order to be valid.
CHECK IN / CHECK OUT PROCEDURE
On-Site Contact
The designated local representative of the Agency shall contact the Client approximately seven (7) days prior to the scheduled arrival to confirm check-in arrangements.
Check In
Standard check-in time is from 16:00 local time. The Client acknowledges that, due to varying conditions (including the state in which the property was left by prior guests), cleaning services may require additional time, and therefore delays in check-in may occur. The Client expressly waives any right to claim compensation for such delays.
Check Out
The property must be vacated by 10:00 local time on the day of departure to allow for cleaning and preparation for subsequent guests.
SERVICES
Included Services
The rental rate includes the cost of final cleaning, as well as one mid-stay cleaning service for bookings of fourteen (14) nights or more. Utility charges, including electricity, gas, and water, along with the initial provision of bed linen and towels, are also encompassed within the rental fee. One (1) cot and one (1) high chair shall be made available upon request at no additional cost. Requests for supplementary bed linen, towels, cots, or high chairs may be accommodated subject to availability and may incur additional charges. Guests are advised to enquire in advance for further details and associated costs.
Maintenance Access
Maintenance tasks (e.g., garden or pool servicing) may occur during the Client’s stay. The Client agrees to provide reasonable access to personnel carrying out such tasks.
Items Left Behind
The Agency shall not be held responsible for personal items left at the property. Retrieval, if possible, shall be at the Client’s expense.
Invoicing
The Client acknowledges that the Agency acts solely as an intermediary between the Client and the Owner. Accordingly, the Agency is not authorized to issue invoices for the rental amount paid; such documentation, where applicable, shall be the responsibility of the Owner.
LIABILITY
Force Majeure
Neither the Agency nor the Owner shall be held liable for any failure to perform, or delay in the performance of, any of their obligations under this Agreement when such failure or delay results directly or indirectly from events beyond their reasonable control (hereinafter referred to as “force majeure”). Such events shall include, but are not limited to, natural disasters such as floods, wildfires, or other extreme environmental phenomena; pandemics, epidemics, or outbreaks of infectious disease; actions, restrictions, or prohibitions imposed by governmental or regulatory authorities, including travel bans or lockdowns; war, armed conflict, terrorism, or civil unrest; seismic activity or astronomy-related disruptions; disturbances caused by wildlife or fauna; construction or other third-party activities occurring in the vicinity of the property; and interruptions or failures of public utility services, including but not limited to water supply, electricity, or telecommunications. In the event of a force majeure, the Agency and/or the Owner shall undertake all reasonable efforts to mitigate the consequences and resume performance of their obligations as soon as is practicable. However, under no circumstances shall the Agency or the Owner be held liable for any loss, damage, inconvenience, or other consequences resulting from such force majeure events.
In such cases, the Agency shall make reasonable efforts to mitigate disruption; however, no compensation or liability shall be incurred.
Tenant Responsibility
The Client and their party use the property and its facilities entirely at their own risk. The Agency and the Owner shall not be liable for any injury, loss, or damage incurred during the stay.
Personal Belongings
The Client is solely responsible for safeguarding personal belongings. The Agency and the Owner do not accept liability for any loss, theft, or damage to personal items.
COMPLAINTS
Reporting Issues
Any complaint regarding the condition of the property or services provided must be reported to the Agency without undue delay. The Agency shall endeavor to resolve any issues promptly and in good faith. Complaints submitted after departure will not be considered.
Suggestions
The Client is welcome to provide feedback or suggestions about their stay via email after departure.
TRAVEL INSURANCE
Recommendation for Insurance
The Agency strongly recommends that the Client obtain comprehensive travel insurance to cover unforeseen events including, but not limited to, medical emergencies, trip cancellations, and loss or damage to personal property. The Agency and the Owner shall not be responsible for any such matters.
Passeig Marítim 32,